NHC Academy is an online destination for NHC customers and Agents to learn about the features and functionality of NHC services, hardware and features.

newVoice® customers receive operational training on the NHC newVoice portal and the phones they have selected. In addition, they receive detailed user guides for their specific phones designed to help them understand how their networking equipment and hardware works.

Next Steps

To access the training materials click on the appropriate pictures or links below. If you require further assistance or instructions please contact our Customer Operations Center at 855-600-4NHC (4642)

newVoice® CommPortal Hosted PBX Web Portal

CommPortal Guide for Standard User

CommPortal Guide for Admin

Auto Attendant Guide

Call Director
Training Guide (pdf)


Polycom VVX Phone Button
Programming Guide (pdf)


Voicemail QRG (pdf)

Polycom® Phones

VVX 500

VVX 400

VVX 300

IP 670/650 Series

IP 650 w/Expansion

IP 550

IP 450

IP 320/330 Series

Aastra® Phones





6757i w/M536 Expansion Module

6757i w/M675i Expansion Module

newVoice® Astrix Hosted PBX

PBX Administrative Portal Training

PBX Administrative Portal Training for Customer End Users

PBX Administrative Portal Training for Telecom Managers*

Connect Service Administrative Portal Training

Shared Line Feature Demonstration

Video Library – newVoice® Solutions

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